To install TeamViewer on the Raspberry Pi, you will have to be utilizing a Raspberry Pi 2 or newer running Raspbian Jessie or newer. You can not use TeamViewer on your Raspberry Pi to connect to other TeamViewer clients, but others can connect to it. Unlike standard versions of TeamViewer, it is purely designed to receive connections and act as a server. The version of TeamViewer that we will be installing to the Raspberry Pi is called TeamViewer Host. It is heavily used by support teams as it can make diagnosing and fixing problems a lot easier. The extension for a better workflow: with the possibility to put more users on CC, your team remains always up to date and servicecamp tickets are processed more efficiently.įrom now on, your users can simply put email addresses on CC when creating tickets.For those who do not know what TeamViewer is, it is proprietary software that is hugely popular for sharing desktops as well as giving others remote access to the device. New service requests from custom modules will then be automatically assigned to those users.
Pre-define a service case assignee within your custom modules. Save time assigning service requests across your team, so that the right person can get started on important tasks without delay. Service queue notifications ensure the team never overlooks a service case, which helps maintain service level agreements and improve customer satisfaction. These codes allow you to quickly prioritize and assign work within the team and let customers join support sessions directly with just a click. This tool helps you deliver faster resolutions to your customers’ problems by automatically collecting incoming cases and assigning each a unique session code. Enable dynamic service case management with the service queue.
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